• All merchandise must be paid for in U.S. funds only.
• Custom-made or personalized merchandise must be paid for before work begins.
• Drop shipping is available. (Call for Information & Terms)
• Terms, conditions, pricing and service subject to change.
• No changes are allowed on custom or personalized items after work has begun. 

• Place your order online through our secure shopping cart 24 hours a day, 7 days a week.
• Telephone orders are not accepted, with the exception that you can email your written order and then phone in your payment info.
• E-mail your order 24 hours a day, 7 days a week, including weekends and holidays.
• No verbal changes by telephone can be accepeted for personalization, use email or The Contact Us Button on www.theanniversaryrose.com

• Credit cards accepted at time of order are Visa, MasterCard, Discover Card.
• Company Check accepted.
• Paypal Acceppted
• No C.O.D. (cash on delivery) unless prior arrangements have been made.
• No cash accepted.

OUR RETURN POLICY:

We're certain you'll be happy with your merchandise. We take extra care to fully describe our items. If you have any questions about the item(s) you are ordering, please use our contact form to ask us about the item before placing your order.

Return Policy

• No need to call, just return item with order # and contact info.
• Return merchandise must be within 30 days from delivery.
• Defective merchandise must be reported within 5 days.
• All merchandise must be returned in its original packaging.
• Returns are accepted for exchange, credit or refund 
• Any merchandise used, worn, or not in the same condition as shipped cannot be returned.
• Special orders or custom merchandise such as personalized items are returnable for exchange or store credit only.

Guarantee

• 100% Satisfaction Guaranteed
• We take great care in inspecting each individual product before it is packaged and shipped. This way we assure that you, the customer, are receiving the finest quality products and gifts to give your loved ones. All products that TheAnniversaryRose.com sells are guaranteed to be genuine, and as described.
• If your not satisfied with your purchase, you can return it in its original condition and packaging for exchange or store credit.
• Personalized items can only be returned for exchange or credit if found to be defective