Shipping options
TheAnniversaryRose.com offers several shipping services depending on your desired delivery time.  Shipping charges are based on the subtotal of your order, which delivery option you choose, and the destination. Here is a breakdown of our shipping charges: 

 

$5.95 & $7.95 Flat Rate Shipping Restrictions:

• The $5.95 & $7.95 Flat Rate is per order regardless of number of items in order.
• The $5.95 rate is for business addresses and the $7.95 is for residential addresses.
  
• Order must be shipped to a physical address (no PO Boxes).
• Valid on orders shipped within the continental U.S. only.
• Can be combined with other offers.
• TheAnniversaryRose.com reserves the right to change or discontinue this flat rate shipping offer at any time.

Delivery times to APO/FPO addresses may vary significantly.

Delivery

Our primary method of shipping is United State Postal Service (USPS) , we ship almost all packages Priority Mail. This method will reach any address in the continental U.S. in 2 - 3 days. At our sole discretion, at times we may ship using UPS or Fedex.

• Federal Express (FedEx)
• United Parcel Service (UPS)
• United State Postal Service (USPS)
• Some merchandise shipped will require a signature upon receipt.
• In-stock merchandise is usually shipped within 1 business day, excluding weekends and holidays. There can be shipping delays due to increased order volume at peak times, such as but not limited to the month of June, Valentine's, Mother's Day and Christmas.

Return Policy

• No need to call, just return item with order # and contact info.
• Return merchandise must be within 30 days from delivery.
• Defective merchandise must be reported within 5 days.
• All merchandise must be returned in its original packaging.
• Returns are accepted for exchange, credit or refund 
• Any merchandise used, worn, or not in the same condition as shipped cannot be returned.
• Special orders or custom merchandise such as personalized items are returnable for exchange only.

Claims for Damaged or Lost Shipments

• TheAnniversaryRose.com is not responsible for claims on products that are damaged or lost during shipment once they leave our dock. All products shipped will be insured for their purchase value stated on your invoice. Any and all claims will be the responsibility of the consumer to initiate. Notify TheAnniversaryRose.com of any product damaged or lost during shipment immediately. A delay in notifying TheAnniversaryRose.com could jeopardize settlement of the claim through the carrier. Upon request, TheAnniversaryRose.com will send the customer any documentation available that may help facilitate processing the claim.

Guarantee

• We take great care in inspecting each individual product before it is packaged and shipped. This way we assure that you, the customer, are receiving the finest quality products and gifts to give your loved ones. All products that TheAnniversaryRose.com sells are guaranteed to be genuine, and as described.