Our "The Dog Ate It" Guarantee
We call it "The Dog Ate It" guarantee because if, for any reason at all, you are not happy with the gift items, just return it for a replacement or full store credit. No fine print, no hoops to jump through, no need to call for RAN or confirmation numbers. Just return the product and include your order number, contact information and choice of exchange or store credit. We will quickly process your return.
Special orders or custom merchandise such as personalized items are returnable for store credit or exchange only.
So What's this about "The Worlds Best Guarantee for Personalized Gifts" ?
Pretty simple actually, we're the only website that we know of that will allow a customer to return personalized items for full store credit with no questions asked. Why? Because we believe in our products and want you to be happy, you'll never have to worry about our products being smaller than they looked in the pictures or the quality not being what we represented.
Don't the Other Websites Also Have 100% Satisfaction Guarantees?
Yes, but read the fine print. With their guarantees you can only return and recieve credit if personalization is wrong and it's their mistake or if it's damaged. And most of them will not accept returns for damaged goods, instead they'll make you deal with the shipper :-(